Shipping policy

Shipping Policy

Every lamp we send has already survived a fifty years or more. Getting it to you in one piece is the part we take most seriously.

Processing time

Orders are packed and dispatched within 1-2 business days of payment. We pack each lamp by hand: If an item needs more time to pack safely, or if you have ordered several pieces, we will let you know by email.

Where we ship

We ship worldwide with FedEx, with tracking on every parcel. You will receive a tracking number by email as soon as your order leaves us.

Shipping costs

Shipping is calculated at checkout, based on the size and weight of the item and the destination country. The exact amount is shown before you confirm your order — there are no charges added afterwards.

Delivery times

Transit times are set by FedEx and vary by destination, typically a few business days within Europe and somewhat longer elsewhere. These are estimates rather than guarantees; customs clearance, weather and peak periods can add time. If a parcel appears to be stuck in transit, contact us at contact@rareoillamps.com and we will chase it with FedEx.

Customs, duties and import taxes

Orders shipped outside the EU may be subject to import duties, taxes and customs handling fees in the destination country. These are set by your local authorities, are not included in our prices, and are payable by you. We declare every shipment accurately and at its full value; we cannot mark an order as a gift or declare a lower value.

Delivery address

Please check your address carefully before ordering — we ship to the address given at checkout. If you spot a mistake, email us immediately: we can usually correct it before dispatch, but not after. Parcels returned to us as undeliverable due to an incorrect address, a refused delivery or uncollected customs charges can be reshipped at your cost.

If something arrives damaged

Despite our packing, accidents happen. If your parcel arrives damaged, keep the box and all packing material and send us photographs of the outer box and the item within 14 days at contact@rareoillamps.com. The packaging is what allows us to file a claim with FedEx, so please do not throw it away before you have heard from us. We will arrange a replacement where possible, or a refund.